Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused.  We accept that since you are buying scent online, you wouldn’t have had the opportunity to have a little sniff. If you open the bottle and you really don’t like it, we are happy to take it back from you.

To start a return, you can contact us at fred@brandscents.co.za. Please note that returns will need to be sent to our office in Johannesburg.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and fix the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and approved the refund. You’ll then be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.